Delete Account

In-app deletion path

1. Open Thought Pins and go to Account.
2. Export anything you want to keep, including the portable vault when available.
3. Enter the displayed confirmation phrase and choose Delete account.
4. Confirm the permanent deletion. The app signs you out when deletion succeeds.

This action deletes the account rather than merely deactivating it.

Web deletion request

If you cannot sign in, email privacy@thoughtpins.com from the address associated with your account and request account deletion and associated data deletion. Include the email address or phone number used for the account. Do not include a password, access token, journal text, or identity document unless support provides a secure and necessary verification process.

Thought Pins will acknowledge requests and complete verified deletion within 30 days unless a shorter legal requirement applies or limited retention is legally required.

What deletion removes

Deletion removes user-scoped journal entries, memories, entities, relationships, document sources, document chunks, chat conversations, pending actions, jobs, sessions, devices, preferences, and account records where supported by the backend lifecycle.

What may be retained

Minimal operational records may be retained where needed for security, fraud prevention, legal compliance, dispute resolution, or backup integrity. Residual encrypted backups may remain until normal rotation. Retained records are not used to continue the deleted memory service.

Exports before deletion

Deletion is intended to be permanent. Export your data from the app before deleting an account if you want a personal copy, including an Obsidian-compatible vault export where available.

Need help?

Contact support@thoughtpins.com for account access problems or privacy@thoughtpins.com for deletion and privacy questions.